Parking, check-in, payments and other arrival logistics
Valet parking is available onsite for a fee (limited street parking nearby). Check-in begins at 4:00 PM (ID and the reservation-holder's credit or debit card may be required); check-out is at 11:00 AM. The hotel accepts major cards (no cash), may pre-authorize cards, and the destination amenity fee covers Wi‑Fi and daily Franco’s Gym access.
In this guide
- Getting to the hotel and parking
- Check-in, check-out, and ID requirements
- Payments, pre-authorizations and accepted forms
- Destination amenity fee and what it covers
- Arrival logistics: luggage, storage and elevator access
- Pets, accessibility and special requests
- Streetcar, taxis and nearby transport on arrival
Getting to the hotel and parking
The Pontchartrain Hotel sits at 2031 St. Charles Avenue with a St. Charles streetcar stop directly in front of the property.
Onsite valet parking is offered for a fee and typically includes in/out privileges. Limited free street parking exists nearby, but spaces are scarce around the hotel.
- Address for GPS: 2031 St. Charles Avenue, New Orleans, LA 70130
- Onsite valet parking: available for a surcharge (fee amounts vary)
- Streetcar stop: directly in front of the hotel on St. Charles Avenue
- Street parking: limited and often full, plan for valet if you need reliable access
| Option | Notes |
|---|---|
| Valet parking (onsite) | Fee-based; in/out privileges |
| Streetcar | Stop immediately outside the hotel — runs to CBD and edge of the French Quarter in ~15–20 minutes |
| Street parking | Limited free spaces nearby; availability unpredictable |
Check-in, check-out, and ID requirements
Standard check-in begins at 4:00 PM and check-out is at 11:00 AM. Late check-out may be arranged for an extra charge, subject to availability.
The hotel requires the reservation-holder’s photo ID and a credit or debit card in the reservation-holder’s name at check-in. The property maintains a minimum check-in age of 21.
- Check-in: 4:00 PM (available anytime thereafter)
- Check-out: 11:00 AM
- Minimum age to check in: 21
- Late check-out: possible for an additional charge, subject to availability
| Item | What to have ready |
|---|---|
| ID | Photo ID for the reservation holder |
| Payment card | Credit or debit card in reservation-holder’s name |
| Reservation confirmation | Printed or mobile reservation details (recommended) |
Payments, pre-authorizations and accepted forms
The Pontchartrain Hotel accepts major credit and debit cards (American Express, Discover, Mastercard, Visa) and does not accept cash for payment. A credit card may be required at check-in for incidentals.
The hotel reserves the right to pre-authorize the card prior to arrival. If you prefer to use a different card for incidentals, discuss options with the front desk on arrival.
- Accepted: AMEX, Discover, Mastercard, Visa (credit and debit cards)
- Not accepted: cash (per property policy)
- Pre-authorization: hotel may pre-authorize your card before arrival
- Card name: card must be in the reservation-holder’s name
| Payment topic | What to expect |
|---|---|
| Accepted methods | Major credit and debit cards |
| Cash | Not accepted |
| Pre-authorization | May be done prior to arrival for incidentals |
Destination amenity fee and what it covers
The hotel charges a daily destination/amenity fee that includes several guest perks. These inclusions are applied per the hotel’s published amenity-fee details.
Included items from the amenity fee are complimentary guestroom coffee, high-speed Wi‑Fi throughout the hotel, local calls, digital newspapers and e-books, bottled water at check-in, daily access to Franco’s Gym on Magazine Street, and preferred access to the property's restaurants and bars.
- Complimentary high-speed Wi‑Fi throughout the property
- Daily access to Franco’s Gym (off-site on Magazine Street)
- Complimentary guestroom coffee and bottled water at check-in
- Preferred access to Jack Rose, Bayou Bar, Hot Tin and Silver Whistle Cafe
- Digital newspapers/e-books and local calls included
| Included with amenity fee | Notes |
|---|---|
| Wi‑Fi | High-speed access throughout the hotel |
| Gym access | Daily access to Franco’s Gym on Magazine Street |
| Preferred restaurant/bar access | Preferred access to on-site venues (Jack Rose, Hot Tin, Bayou Bar, Silver Whistle) |
Arrival logistics: luggage, storage and elevator access
The Pontchartrain Hotel offers porter service and luggage storage, and has elevator access to guestrooms. If you arrive before 4:00 PM, the desk can store luggage until your room is ready.
Dry cleaning is available through the hotel. Note that room service is currently unavailable; every guestroom includes a private bar and guests are encouraged to order carryout from the hotel's restaurants.
- Porter service: available at arrival
- Luggage storage: available if you arrive before check-in
- Elevator access: available to guest floors
- Dry cleaning: offered by the hotel
- Room service: currently not offered — private in-room bar available
| Service | Availability |
|---|---|
| Porter/Luggage storage | Yes — front desk can hold bags |
| Elevator | Yes — access to guest floors |
| Room service | Not available; private in-room bar instead |
Pets, accessibility and special requests
The Pontchartrain Hotel welcomes dogs only (no cats), up to two dogs per room with each dog weighing 50 lbs or less; a non-refundable pet fee applies. Service animals are exempt from the pet fee.
If you have accessibility needs or require specific room features, contact the front desk ahead of arrival to confirm availability and request accommodations. The property has standard public-area accessibility features, but specifics are best confirmed directly with the hotel.
- Pet policy: dogs only, up to 2 dogs per room; fee applies; service animals exempt
- Accessibility: contact the hotel in advance to confirm accommodations
- Special requests: early check-in, late check-out, or rollaway/cribs should be requested ahead of arrival (subject to availability)
| Request | Recommended action |
|---|---|
| Pet stay | Notify hotel in advance and expect pet fee |
| Accessibility needs | Contact hotel before arrival to confirm accommodations |
| Late check-out | Request at front desk; possible fee and availability-based |
Streetcar, taxis and nearby transport on arrival
The St. Charles Avenue streetcar stops directly in front of the hotel and reaches the Central Business District and the edge of the French Quarter in about 15–20 minutes. Magazine Street is about a 10-minute walk (roughly 0.4 miles).
Louis Armstrong New Orleans International Airport is about 14.5–16 miles from the hotel depending on the source; travel time varies with traffic. New Orleans Union Passenger Terminal (Amtrak) is roughly 1.2 miles away (about a 16–17 minute walk).
- Streetcar: immediate stop outside the hotel — scenic and frequent service into downtown
- Walking: Magazine Street ≈ 10-minute walk; Lafayette Cemetery ≈ 0.6 miles
- Train: New Orleans Union Passenger Terminal ≈ 1.2 miles (walking distance)
- Airport: MSY is roughly 14.5–16 miles; travel time depends on traffic and mode
| Destination | Approximate distance/time |
|---|---|
| French Quarter / CBD by streetcar | 15–20 minute streetcar ride |
| Magazine Street | About a 10-minute walk (0.4 mi) |
| Amtrak (Union Passenger Terminal) | About 1.2 miles (≈16–17 minute walk) |
