What’s included in a stay — and what costs extra
The Pontchartrain Hotel includes high-speed Wi‑Fi, daily access to Franco’s Gym (via the Destination/Amenity Fee), preferred access to the hotel’s restaurants and bars, a 24-hour front desk, porter service, luggage storage and valet parking (for a fee). Meals, minibar items, valet and any incidentals are extra; the property does not include a pool or in-room room service.
In this guide
What’s included with every stay
The hotel bundles several services into a daily Destination/Amenity Fee rather than including them in base room rates. That fee covers high-speed Wi‑Fi throughout the property, complimentary guestroom coffee, local calls, digital newspapers and e-books, bottled water at check-in, and daily access to Franco’s Gym on Magazine Street.
Guests also receive preferred access to the hotel’s dining and drinking venues: Jack Rose, Hot Tin, Silver Whistle Cafe, and Bayou Bar. The front desk is open 24 hours and offers porter service and luggage storage.
- High-speed Wi‑Fi throughout the hotel
- Daily access to Franco’s Gym (partner facility) included with amenity fee
- Complimentary guestroom coffee, local calls, digital newspapers/e-books
- Bottled water at check-in
- 24-hour front desk, porter service, luggage storage
| Service | Included? |
|---|---|
| Wi‑Fi (in-room & public areas) | Yes (via amenity fee) |
| Gym access (Franco’s Gym) | Yes (daily, via amenity fee) |
| Room service | No |
Rooms and what’s standard in-room
The Pontchartrain Hotel has a range of room types from Standard Room and Deluxe Room to named suites such as Superior Suite, Multiple Beds (Thalia Family Suite), Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) and Superior Suite (Polyhymnia Two Room Suite). Every guestroom includes a private in-room bar; room service is not available.
Wi‑Fi, bottled water at check-in, housekeeping and basic toiletries are provided. If you need a specific bed configuration, check the room name when booking: examples include Standard Room (1 King Bed or 2 Double Beds) and Deluxe Room, City View (1 King Bed).
- Private in-room bar (standard in all rooms)
- Housekeeping and toiletries
- In-room high-speed Wi‑Fi (included via amenity fee)
- No on-site room service
| Room name | Typical bed(s) |
|---|---|
| Standard Room | 1 King Bed or 2 Double Beds |
| Deluxe Room, City View | 1 King Bed |
| Superior Suite, Multiple Beds (Thalia Family Suite) | 1 King Bed and 2 Twin Beds |
Dining and bar access — what’s included and what costs extra
The hotel includes preferred access to its four on-site venues (Jack Rose, Bayou Bar, Hot Tin, Silver Whistle Cafe) as part of the amenity fee; that means easier seating and priority for hotel guests but does not make meals or drinks free.
All food and beverage purchases at Jack Rose, Bayou Bar, Silver Whistle Cafe and Hot Tin are charged separately. Hot Tin is drinks-only and strictly 21+; Silver Whistle serves breakfast daily and Jack Rose serves dinner and weekend brunch.
- Preferred access to Jack Rose, Bayou Bar, Hot Tin and Silver Whistle Cafe (included via amenity fee)
- Meals, cocktails, and minibar items are extra and billed to your folio
- Hot Tin rooftop bar serves cocktails only and is 21+ (no food)
- Silver Whistle Cafe serves breakfast daily (hours listed by hotel)
| Venue | Included access? | Notes |
|---|---|---|
| Jack Rose | Preferred access included | Dinner (Wed–Sat) and brunch (Sat–Sun); reservations recommended |
| Bayou Bar | Preferred access included | Lunch/dinner and live music (Tue–Sat evenings) |
| Hot Tin (rooftop) | Preferred access included | Drinks only; 21+ venue; first-come, first-served |
Parking, fees and other extras
Onsite valet parking is available for an additional fee; the property accepts valet with in/out privileges. Limited free street parking exists nearby but spaces are scarce. The hotel does not accept cash for payment; credit or debit cards are required.
The hotel may pre-authorize your card prior to arrival and typically requires the reservation holder’s card and photo ID at check-in. Amenity or destination fees are charged in addition to your nightly rate; the hotel’s site lists what that fee includes but not a flat amount here.
- Valet parking: onsite for a surcharge (in/out privileges)
- Limited free street parking nearby (spots are scarce)
- Hotel may pre-authorize a credit/debit card before arrival
- Hotel does not accept cash; card must be in reservation holder’s name
| Expense | Likely charged as |
|---|---|
| Valet parking | Daily surcharge (billed to room or paid at valet) |
| Minibar, meals, cocktails | Per item or per check at venue |
| Amenity/Destination Fee | Daily fee covering Wi‑Fi and partner perks |
Amenities the hotel does not include
The Pontchartrain Hotel does not have an on-site swimming pool, an in-house fitness center or an on-site spa. If a gym is important, the hotel includes daily access to a partner gym (Franco’s Gym on Magazine Street) via the Destination/Amenity Fee.
Room service is currently unavailable; instead every guestroom has a private bar and guests are encouraged to order carryout from the hotel restaurants. Outdoor terraces and the rooftop Hot Tin have age restrictions (Hot Tin is 21+).
- No on-site pool
- No in-house fitness center (partner gym access included)
- No on-site spa
- No room service
| Amenity | On-site? |
|---|---|
| Swimming pool | No |
| Fitness center (in-hotel) | No (partner gym access included) |
| Room service | No |
Policies that affect costs and access
Check-in begins at 4:00 PM and check-out is at 11:00 AM; late check-out may be arranged for an extra charge and is subject to availability. The hotel enforces a minimum check-in age of 21 — the card used at check-in generally must be in the reservation holder’s name.
The property is dog-friendly (dogs only), allowing up to two dogs per room at 50 lbs each with a non-refundable fee per pet per stay; service animals are exempt. If you expect noise, note that ground-floor bars and restaurants can make the lobby area lively in evenings.
- Check-in: 4:00 PM — Check-out: 11:00 AM (late check-out may cost extra)
- Minimum check-in age: 21
- Pet policy: dogs only, up to two per room, non-refundable fee per pet (service animals exempt)
- Hotel may pre-authorize guest card prior to arrival
| Policy | Effect on cost or access |
|---|---|
| Minimum check-in age (21) | Reservation holder must be 21 to check in |
| Pet fee | Non-refundable fee per dog per stay (service animals exempt) |
| Late check-out | Possible for an extra charge, subject to availability |
